Introduction. 
This Privacy Policy explains how SmartChains, operated by Searing Heat Limited, collects, uses and protects information in connection with our website, inquiries, dashboards, workpapers, reports and related on-chain fund analysis services.

Information we process. 
We may process the following categories of information:

• ​Business contact information, such as name, company, role, email address and inquiry details.

• Client-authorized wallet information, including wallet addresses, transaction activity, token balances, DeFi position references and related public on-chain records.

• Client-provided records, including portfolio labels, entity mappings, reporting periods, internal notes, historical records and other inputs needed to prepare dashboards, workpapers or reports.

• Technical and usage information, such as website activity, device information, browser type, IP address, logs and security events.

• Communications, including emails, meeting notes, support requests and service-related correspondence.

Sources of information. 
We receive information from clients, authorized client representatives, public blockchain networks, our website, communications with us and systems used to provide our services.

How we use information. 
We use information to:

• Provide on-chain fund analysis, portfolio reporting, customized dashboard views and review workpapers.

• ​Prepare periodic reports and supporting analysis for client review workflows.

• Respond to inquiries, manage business relationships and administer engagements.

• Configure technical integrations, maintain service quality and support secure operations.

• Improve our website, reporting formats, dashboard experience and internal workflows.

• Maintain operational records and comply with applicable legal, contractual and administrative requirements.

Third-party API references. 
When requested by a client, we may connect third-party APIs needed for more detailed analysis and include relevant references in reports.

AML and Sanctions Compliance Policy.
SmartChains, operated by Searing Heat Limited, is committed to preventing its services from being used for money laundering, terrorist financing, sanctions evasion, fraud or other illicit activity. We apply risk-based controls proportionate to the nature of each engagement and the risks reasonably identified.

Transaction monitoring.
We may use licensed third-party blockchain intelligence, transaction monitoring and sanctions screening services to review client-authorized wallet addresses and transaction activity. Monitoring may consider the source and destination of funds, exposure to sanctioned or higher-risk addresses or services, unusual transaction patterns, fraud indicators and other relevant risk signals.

Review and escalation.
Where appropriate, we may request supporting information, conduct enhanced review, apply service limitations, decline particular activities or suspend services. We may retain relevant records or make disclosures where required by applicable law, valid legal process or contractual obligations.

Client responsibilities.
Clients must provide accurate and authorized information and must not use our services to conceal or misrepresent the source or destination of funds, evade sanctions, facilitate unlawful activity or interfere with compliance controls.

Purpose and limitations.
These controls are intended to reduce exposure to illicit or sanctioned activity and lower the likelihood that transactions, accounts or assets are rejected, restricted or frozen by exchanges, payment providers or stablecoin issuers. Transaction monitoring cannot eliminate these risks or guarantee uninterrupted access to any third-party service.

Client data handling.
Client information, wallet lists, portfolio records, reports, dashboards and workpapers are handled separately for each engagement. Access is limited to personnel and service providers who need the information for service delivery, administration, security or support.

Website cookies and analytics.
Our website may use cookies, similar technologies and analytics tools to operate the site, understand usage, improve performance and support basic security. Browser settings may allow visitors to limit or disable some cookies, although certain website features may be affected.

How information may be shared.
​We may share information with:

• Service providers that support hosting, analytics, communications, security, workflow tools and business administration.

• Professional advisers, auditors or legal representatives where reasonably necessary.

• Authorities, regulators or other parties when required by applicable law or valid legal process.

• Successors or relevant parties in connection with a business transaction, restructuring or similar corporate event.

Security.
We use administrative, technical and operational safeguards designed to protect information against unauthorized access, loss, misuse or alteration. No internet-based service or electronic communication method can be guaranteed to be completely secure.

Retention.
We retain information for as long as reasonably necessary to provide the services, maintain business records, support security, resolve disputes and comply with applicable legal, contractual or administrative requirements. Retention periods may vary based on the type of information and the nature of the engagement.

International processing.
Information may be processed in locations where SmartChains, Searing Heat Limited, service providers or business systems operate. We take reasonable steps designed to handle information consistently with this Privacy Policy and applicable requirements.

Your choices and rights.
Subject to applicable law, you may request access, correction, deletion or restriction of personal information. You may also ask questions about how information is handled. We may need to verify your identity or authority before responding to a request.

Policy updates.
We may update this Privacy Policy from time to time to reflect changes in our services, operations or legal requirements. The updated date on this page indicates when the policy was last revised.

Contact.
Questions about this policy can be sent to:
security@smartopsg.com